Google review tracker: count asks, opens and reviews
Track how often your review link is opened, who on your staff is asking, and how your Google review count has moved since you started.
Use case · Updated
Three numbers worth tracking
- Asks. How often did someone on your team actually ask? RaveCounter counts a send each time a staff member uses the Text, WhatsApp or Email button on their page.
- Opens. How often did a customer follow through and open the review page? Every scan, tap or click on one of your codes is an open.
- Reviews. How has your Google review count moved? The scorecard shows the live count and the gain since the number you entered when you started.
Most businesses only look at the third number, and it moves slowly. The first two move every day and are the ones you can do something about.
Where the numbers come from
Each sign, sticker, card and staff member has its own code. When a code is opened, RaveCounter adds one to that code's count for the day and sends the customer on to Google. It does not record who the customer is.
The scorecard then shows:
- opens this week, last week and over 30 days;
- opens by sign, so you know which placement works;
- a leaderboard of sends and opens by staff member, so you know who is asking;
- your live rating and review count from Google.
The staff leaderboard
The leaderboard ranks your team by sends and opens for the week. Use it to see who is asking, to notice when asking stops, and to recognise the people who do it. It counts asks, not reviews. How opens and sends are counted explains what each number does and does not mean.
The tracker is part of RaveCounter's plan: $19 a month for one location, with a 14-day trial that needs no card.
Frequently asked questions
Can it tell me which staff member got a review?
Not exactly. Google does not report which link a review came from. RaveCounter counts how often each person's code was opened and how often they sent it, which shows who is asking.
Does it show my star rating?
Yes. The scorecard shows your current Google rating and review count each time you open it, fetched live from Google.
Does it keep a history of my rating?
No. Google's terms don't let a tool like this store your rating or review count, so RaveCounter shows them live and compares the count with the number you entered when you started. It keeps a history of its own numbers: opens and sends.
Does it track reviews on other sites?
No. The scorecard is about Google. You can point any code at another site, such as Yelp or Facebook, and its opens are still counted.