Privacy Policy
Effective November 11, 2026
This policy explains what personal information Bluemill Digital, LLC ("we", "us") collects through RaveCounter (the "Service"), how we use it, and the choices you have.
What we collect
- Account information: your email address. If you sign in with Google, we also receive your name and profile picture from Google.
- Billing information: your plan, subscription status and billing history. Card details are collected and stored by Stripe, not by us.
- Usage information: pages you visit, features you use, your device and browser, and your approximate location based on your IP address. We may record sessions to understand how the Service is used. Text you type into fields is masked in those recordings.
- Support conversations: messages you send us and any details you include.
- Email information: whether our emails were delivered and opened.
How we use it
- To provide the Service, sign you in and keep your account secure.
- To process payments and manage your subscription.
- To answer support requests.
- To understand and improve how the Service is used.
- To send you emails about your account and your use of the Service. You can unsubscribe from non-essential emails at any time.
- To comply with the law and prevent abuse.
We don't sell your personal information, and we don't use it for third-party advertising.
Who we share it with
We use service providers that process data on our behalf, under contracts that limit how they can use it:
- Google Cloud and Firebase: hosting, sign-in and database.
- Stripe: payments and subscription billing. Stripe also acts as the merchant of record for your purchases and handles sales tax and receipts.
- PostHog: product analytics, session recordings, error tracking and support chat.
- Resend: sending email.
We may also disclose information if the law requires it, to protect our rights or users' safety, or as part of a merger or sale of our business.
Cookies
We use a cookie to keep you signed in. This one is necessary for the Service to work. We also use analytics cookies to understand how the Service is used. Where the law requires your consent, we ask before setting them.
How long we keep it
We keep your information while your account is open. When you delete your account, we delete your account data within 30 days, except records we must keep by law, such as billing and tax records.
Your choices and rights
- Delete your account at any time from your account page. This removes your account and its data.
- Access, correct or export your information by emailing support@ravecounter.com.
- Unsubscribe from non-essential emails using the link in any of them.
Depending on where you live, you may have additional rights, such as objecting to certain processing or complaining to a data protection authority. We will honor requests as the law requires, and we won't treat you differently for exercising them.
Security
We protect your information with industry-standard measures, including encryption in transit and access controls. No system is perfectly secure, so we can't guarantee absolute security.
Children
The Service isn't directed to children under 16, and we don't knowingly collect their information. If you believe a child has given us information, contact us and we'll delete it.
International transfers
We and our providers process information in the United States and other countries. Where required, we use appropriate safeguards for transfers.
Changes
We may update this policy. If a change is material, we'll tell you by email or in the Service before it takes effect.
Contact
Bluemill Digital, LLC. Email: support@ravecounter.com.