Help center · Staff codes
How opens and sends are counted
What the numbers on the scorecard mean, and what they leave out.
The scorecard shows two numbers for each code and each person.
Opens
An open is counted each time someone follows a code: scanning a QR code, tapping a tap card or clicking a link in a message.
- Opens are added up per day. RaveCounter does not record who opened the code, or their IP address.
- Automatic visits are left out, such as the preview a messaging app loads when a link is pasted.
- If the same customer opens a code twice, that is two opens.
- An open is not a review. Some people open the page and don't finish.
Sends
A send is counted each time a staff member presses Text, WhatsApp or Email on their staff page.
- It is counted when the button is pressed. RaveCounter can't see whether the message was actually sent.
- Showing the QR code on the page isn't a send. If the customer scans it, that is an open.
What the scorecard shows
- This week, last week and the last 30 days.
- Opens by code, so you can compare placements.
- A leaderboard of sends and opens by person, so you can see who is asking.
The leaderboard
The leaderboard ranks your team by sends and opens for the week. Use it to see who is asking, to notice when asking drops off, and to recognise the people who keep it up.
It counts asks, not reviews. Why reviews are not counted per person explains what the numbers can't tell you.
Updated