Help center · Staff codes
Why reviews are not counted per person
RaveCounter counts opens and sends by staff member, not reviews. Here is why.
You will see opens and sends for each staff member. You won't see "reviews" for each staff member, because nobody can count those honestly.
Google doesn't say where a review came from
When a customer leaves a review, Google records the review. It does not tell the business, or any tool, which link the customer followed to get there. A staff code can show that a customer opened the review page. It can't show whether they wrote anything.
What about asking customers to name the person?
Don't. Telling customers what to write isn't allowed under Google's rules, and you don't need it: the staff code already shows who asked.
What the numbers are good for
- Sends show who is asking.
- Opens show whose customers follow through.
- Your review count on the scorecard shows whether it is working for the business as a whole.
Together they answer the question that matters day to day, which is whether the asking is happening.
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